1. Introduction

Welcome to Neverno Allied Services Pvt Ltd ("Neverno," "we," "us," or "our"). These Terms & Conditions govern your access to and use of our website (neverno.in) and our suite of software solutions, including the DigiServe ecosystem, NeverQ App, CMMS Apps, and our ERP platforms.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our website or software services.

2. Use of Software Services

Our digital platforms, including our Food Ordering (NeverQ), Facilities Management, and ERP systems, are provided subject to specific service-level agreements (SLAs) entered into with corporate or educational clients. Users must use these services in compliance with both these general terms and any specific organizational policies.

• You agree to use our applications only for their intended administrative, ordering, or management purposes.
• You agree not to disrupt or interfere with the security or performance of our platforms.
• Cashback, rewards, and wallet balances within the NeverQ app are non-transferable and subject to specific promotional guidelines.

3. User Accounts & Security

To access certain features of the DigiServe ecosystem, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach.

4. Intellectual Property Rights

All content, software code, design elements, logos, and features available on the Neverno website and within our applications are the exclusive property of Neverno Allied Services Pvt Ltd and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of our software without prior written consent.

5. Data Privacy

Your use of our services is also governed by our Privacy Policy. We collect, store, and process personal and organizational data in accordance with strict security standards to facilitate food ordering, facility management, and HR/Financial operations. We do not sell your personal data to third parties.

6. Limitation of Liability

To the maximum extent permitted by law, Neverno shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our software services. While we strive for maximum uptime for our ERP and CMMS platforms, we do not guarantee uninterrupted access and are not liable for business interruptions caused by unforeseen technical issues.

7. Modifications to the Terms

We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the website and our software services following the posting of revised Terms means that you accept and agree to the changes.

8. Governing Law & Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.

9. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

Neverno Allied Services Pvt Ltd
Email: info@neverno.in
Phone: 9830007545